Plus 50 free spins
Privacy Policy
Unibet Casino holds licences from the Malta Gaming Authority (MGA/B2C/1031/2023), the UK Gambling Commission (licence 45322), and the Gibraltar Gaming Commission, with games independently audited by eCOGRA.
Information we may collect
To provide online casino services safely and effectively, Unibet Casino may handle different types of information about players and website visitors. The information collected depends on how the website is used, whether an account is opened, which services are accessed and what information is needed to meet legal and security requirements.
Account and contact details
This may include information provided when registering or updating an account, such as a player’s name, date of birth, residential details, contact details, username and account preferences. Information supplied when contacting customer support may also be recorded so that questions can be answered and issues can be followed up.
Identity and verification information
A casino site may need to request identity or age verification documents and related information. This can include documents or details used to confirm identity, age, account ownership and eligibility to use the service. Verification information may also be compared with information from permitted sources as part of security, anti-fraud and responsible service checks.
Payment and transaction records
The website may handle information about deposits, withdrawals, purchases, winnings, account balances and other transactions. Payment information is generally processed through relevant payment providers, and the casino may receive or retain transaction details needed to confirm payments, resolve disputes, prevent misuse and maintain accurate account records. Players should avoid sending full payment card details through ordinary messages unless specifically instructed through a secure process.
Technical, device and usage information
When a player visits or uses the website, technical information may be collected. This can include an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, login activity, referral information and details about how the website is used. This information helps maintain website functionality, improve performance, identify unusual activity and support the security of accounts and systems.
Information from other sources
Where appropriate and permitted, information may be received from service providers, payment partners, identity verification services, fraud prevention providers or other parties involved in operating the website. Information may also be generated through interactions with customer support, account security tools and website features.
How information is used
Personal information is used for purposes connected with operating the casino website, providing services and protecting players and the business. Depending on the circumstances, this may include:
- Creating, maintaining and administering a player account.
- Processing deposits, withdrawals and other account transactions.
- Confirming identity, age and account ownership.
- Carrying out security, anti-fraud, anti-money laundering and other risk checks.
- Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
- Providing customer support and responding to questions, complaints or requests.
- Communicating about account activity, service updates, security matters and important changes.
- Operating, maintaining, testing and improving the website, games and related services.
- Understanding website usage and producing internal reports and analysis.
- Managing technical problems, protecting systems and maintaining business continuity.
- Meeting legal, regulatory, tax, accounting, audit and record-keeping obligations.
- Enforcing the website’s terms, policies and rules, and protecting legal rights.
Where marketing communications are sent, they may be based on a player’s preferences, account relationship or consent where consent is required. Players can choose not to receive promotional marketing. Choosing not to receive marketing does not normally prevent important service, security or account-related messages from being sent.
Sharing information
Information may be shared when reasonably necessary to provide services, process transactions, complete verification, prevent fraud, provide technical support or meet legal obligations. This may involve payment providers, identity and verification services, technology providers, customer support providers, security partners, professional advisers and relevant authorities where disclosure is required or permitted.
Service providers may handle information on behalf of the website and are expected to use it only for the services they provide or as otherwise permitted. Information may be processed in Australia or another country where a relevant service provider operates. Appropriate steps are taken to support the security and lawful handling of information, although no online transmission or storage system can be guaranteed to be completely secure.
Cookies, security and retention
Cookies and similar technologies
Unibet Casino may use cookies and similar technologies to keep the website working, remember settings, support login and security features, understand website use and improve the player experience. Some cookies may be placed by service providers that help with analytics, payment processing, security or website functionality.
Players can manage or restrict cookies through their browser settings. Disabling some cookies may affect the operation of the website, account features or access to certain services. Browser settings vary, so players should refer to the help information provided by their browser for instructions.
Keeping information secure
Reasonable technical, organisational and administrative measures may be used to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Security measures may include access controls, monitoring, authentication procedures, encryption where appropriate and staff or provider processes designed to protect information.
Players also have an important role in protecting their information. Account passwords should be kept private, devices should be secured and suspicious messages or login requests should be reported through the available support channel. If a player believes that an account or personal information may have been compromised, they should contact support promptly.
How long information is kept
Personal information is generally kept only for as long as it is needed for the purposes described in this policy, to manage an ongoing relationship, resolve issues, protect the website or meet applicable obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and how to contact us
Subject to applicable requirements and reasonable verification, players may have rights relating to the personal information held about them. These rights may include asking for access to personal information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information where appropriate, and withdrawing consent to marketing.
To exercise a data right or ask a privacy question, contact support@unibet-casino.best. Requests should include enough information to identify the relevant account and clearly describe what is being requested. For security, additional information may be needed to confirm the requester’s identity before a request is completed.
- Access: ask for information about the personal data held and, where available, a copy of that data.
- Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
- Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to retain it.
- Marketing consent: withdraw consent to promotional communications or update marketing preferences at any time.
A deletion request may not remove every record immediately where information must be retained for legal, security, dispute resolution, accounting or other legitimate purposes. In those circumstances, access or use may be restricted where appropriate, and the information will be retained only as required or permitted.
Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before providing new information or using additional services. Continued use of the website after an update may indicate acceptance of the revised policy where applicable.