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Responsible Gaming
Unibet Casino holds licences from the Malta Gaming Authority (MGA/B2C/1031/2023), the UK Gambling Commission (licence 45322), and the Gibraltar Gaming Commission, with games independently audited by eCOGRA.
Make gambling a form of entertainment
Online casino games involve risk, and outcomes are determined by chance. There is no guaranteed strategy for winning, and past results do not predict future results. A win cannot be assumed because you have experienced a losing run, and a loss cannot be recovered simply by continuing to play. Before gambling, decide how much time and money you are comfortable spending and treat that amount as an entertainment expense.
Only gamble with money you can afford to lose after essential expenses have been covered. Gambling funds should never come from rent, mortgage payments, bills, food, education, medical costs or money set aside for other important commitments. Do not borrow money, use credit to gamble or sell personal belongings to fund play. If gambling affects your ability to meet everyday obligations, stop playing and seek support.
Practical ways to stay in control
- Set a spending limit before you begin and do not increase it during a session.
- Set a time limit and take regular breaks away from the screen.
- Keep gambling separate from work, study, family responsibilities and sleep.
- Avoid gambling when you are upset, stressed, tired, angry or under the influence of alcohol or other substances.
- Do not chase losses by increasing stakes or playing for longer than planned.
- Keep records of deposits, withdrawals and gambling time so you can review your behaviour objectively.
- Consider talking with someone you trust about your gambling choices and limits.
A limit is most effective when it is agreed before you start playing. If you find yourself changing limits, hiding gambling activity or making exceptions, this may be a sign that you need to pause and obtain support. Gambling should not interfere with relationships, work, study, health or other important areas of your life.
Tools for safer gambling
Account and play-management tools may help you maintain control. Depending on the features available to you, these may include deposit limits, wagering or spending limits, session reminders, time limits, activity statements, cooling-off periods and account closure or self-exclusion options. These tools are designed to support your decisions, but they cannot replace personal judgement or professional assistance.
Using limits effectively
- Choose an amount and period that reflect your real entertainment budget.
- Set the limit before depositing or playing.
- Allow time for any requested restriction to take effect where applicable.
- Do not use another account or payment method to work around a limit.
- Review your activity regularly and reduce your limits if gambling is taking more time or money than intended.
- Use a break or self-exclusion option if you want to stop gambling for a defined period or longer.
A cooling-off period is a temporary break from gambling. Self-exclusion is a stronger restriction intended for people who want to prevent themselves from accessing gambling services for a selected period or indefinitely. If you request self-exclusion, do not attempt to open another account or gamble through another person’s account. Tell people close to you about your decision if that will help you maintain it.
If you choose to close your account, consider whether you also need to block gambling applications, websites or payment methods on your devices. You may wish to ask your bank or financial institution whether it offers gambling transaction controls. These additional steps can provide extra support while you take a break.
If you need help using a limit, cooling-off period, account closure or self-exclusion feature, use the available account support options before placing another wager. Restrictions should not be treated as an inconvenience to work around. They are intended to help you follow a decision you have made about your gambling.
Recognising when gambling may be a problem
Problem gambling can affect people from any background and may develop gradually. It is not defined only by the amount of money lost. The amount of time spent gambling, the effect on relationships and the level of stress or secrecy involved are also important. You do not need to wait until a serious financial loss has occurred before asking for help.
Possible warning signs
- Spending more time or money gambling than you planned.
- Trying to win back losses by continuing to gamble or increasing your stakes.
- Feeling restless, irritable or anxious when you try to stop.
- Thinking about gambling throughout the day or finding it difficult to focus on other activities.
- Borrowing money, using credit or selling possessions to continue gambling.
- Hiding gambling from family, friends, colleagues or financial institutions.
- Arguing with people close to you about gambling or withdrawing from normal activities.
- Missing work, study, appointments or family responsibilities because of gambling.
- Gambling to escape stress, loneliness, sadness or other difficult feelings.
- Feeling guilt, shame or regret after gambling, then returning to play despite those feelings.
- Neglecting sleep, health, bills or other essential needs because gambling has become a priority.
If any of these signs apply to you, stop gambling and consider speaking with a qualified gambling counsellor. You can also talk with a trusted friend, family member, doctor or mental health professional. Support is available whether you want to reduce your gambling, take a break or stop completely.
If gambling has contributed to financial stress, avoid trying to fix the situation by gambling again. Make a list of urgent expenses, contact relevant financial services and seek independent financial counselling. If you feel overwhelmed or unsafe, contact emergency services or a crisis support service in your area.
Support, account safety and our approach
Australian players can seek confidential advice through gambling support services available nationally and in each state and territory. These services can provide counselling, information, financial guidance and support for affected family members. You can search for Australian gambling help through government health information, state or territory support services, or an appropriately qualified counsellor. You do not need to have a severe gambling problem to ask for assistance.
Family members and friends can also be affected by another person’s gambling. If you are concerned about someone, choose a calm time to talk, describe the behaviour you have noticed and explain how it affects you. Avoid giving money to cover gambling debts or taking responsibility for managing another adult’s gambling. Encourage the person to obtain professional help, while also seeking support for yourself.
Protecting your account
- Keep your login details private and use a strong, unique password.
- Do not allow another person to access or use your account.
- Log out on shared or public devices.
- Review account activity and payment activity regularly.
- Contact the relevant support team promptly if you notice activity you do not recognise.
- Keep your personal and financial information up to date where required.
Unibet Casino aims to provide clear information about responsible gambling and to make available appropriate account-management options. Gambling services are intended for adults who meet all applicable age and legal requirements. We may take steps to protect customers where gambling behaviour raises concerns, and we may request information or apply account restrictions where permitted or required. These measures are not a substitute for personal limits or professional support.
If you are under the legal gambling age, do not use this service. Parents and carers should use device controls, payment protections and supervision to help prevent children from accessing gambling content. Gambling accounts must only be used by the registered account holder.